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In this page Doctor Medica will be referred to as "DoctorMedica.com", "DM", "we" or "us". You as the user of the website DoctorMedica.com or client of Doctor Medica will be referred to as "you" or "client" in this page.

PRIVACY
The personal information you provide to Doctor Medica will only be viewed by authorized employees for the purpose of completing your requests. Doctor Medica does not sell, trade, or rent your personal information to others. In no way will Doctor Medica spam your email address or distribute to any companies who are associated with spamming. Your privacy is important to us.

PRICE MATCH
Doctor Medica will meet or beat any price offered by a competitor that provides the same product and service as Doctor Medica does. This includes but is not limited to the products and services as listed on the website DoctorMedica.com. In order to verify a competitors offer Doctor Medica will require proof in the form of either an invoice, purchase order, or other offer not dated earlier than 3 months prior to your request.

ONLINE SECURITY
Doctor Medica has taken every precaution to make your transaction secure. Doctor Medica's website DoctorMedica.com (herein referred to as the "Site") utilizes industry-standard security measures, including specialized SSL (Secure Sockets Layer) programs. These programs protect you from identity theft and credit card fraud. Your information remains strictly confidential.

SHIPPING

All refrigerated product such as Botox or Dysport will be shipped to you within 2-4 days of your request to ship. In the rare instance that stock is not immediately available Doctor Medica will inform you as to the expected time for your requested goods to be delivered to you.
If you are located outside of the USA Doctor Medica will ship refrigerated products either by courier or express post depending on your location. In this instance delivery times will vary.

All non refrigerated products such as Restylane or Synvisc will be shipped by Post Express to you. Typically 2-5 days should be allowed for the product to arrive at your door.
If you are located outside of the USA Doctor Medica will ship refrigerated products either by courier or express post depending on your location. In this instance delivery times will vary.
In both instances of shipping you will be provided with a tracking number within 24 hours of the goods being shipped.

If the requested goods can not be shipped as outlined above you will be notified within 24 hours.

RETURNS

In the unlikely instance that you receive your requested goods and are unhappy with it Doctor Medica will issue refunds.
For refrigerated products Doctor Medica will issue refunds only if:
- the packaging of the product was misrepresented to you at the time of your purchase
- the package was warm or hot upon receipt by you (over 8 degrees celsius)
- the product is damaged upon receipt by you
- upon initial use the product is proven to be inactive
In any of the situations listed above you are required to hold the products in the refrigerator or freezer until a solution is determined by Doctor Medica.

If being shipping back it is expected that the product be placed in a Styrofoam box with ice packs in the same or similar manner that you received it in. The Styrofoam box should then be in a cardboard box same as when you received it.
In the event that a refund is found to be required you have the option to either have the order or portion of the order re-shipped, or receive a full refund.

PURCHASING
Doctor Medica sells to Doctors, Clinics, Hospitals, Pharmacies and other licensed medical professionals and institutions. License information is mandatory to register with and purchase from Doctor Medica.

Please note that some products may look slightly different than in the pictures shown on our site. Some products may have some foreign language on it depending on its country of origin. However, most products have predominantly English language packaging.

SITE USE POLICY
Protecting your privacy is important to Doctor Medica. Any personal information collected or provided to Doctor Medica through the Site will be treated with care, and subject to the policies outlined on this page, and will not be used or disclosed in ways to which you have not consented. Any order or purchase information provided to Doctor Medica on the Site will be treated subject to the terms provided on this page which you should review prior to providing that information. By using the Site, you signify your consent to the collection, use, and disclosure of your personal information in accordance with the policies on this page. If you do not agree with the policies on this page, you may not use the Site.

INFORMATION AUTOMATICALLY COLLECTED
Like many other web sites, the Site automatically collects certain non-identifiable information regarding Site users, such as the Internet Protocol (IP) address of your computer, the date and time you access the Site, your operating system, the sections of the Site you visit, and the materials you post to or download from the Site. This non-identifiable information is used for Site administration and improvement. Your non-identifiable information may be disclosed to others and permanently archived for future use.

PERSONAL INFORMATION YOU SPECIFICALLY PROVIDE
During your use of the Site, you may decide to voluntarily provide personal information such as your name, email address, postal address, and telephone number when asked for purposes such as communicating with Doctor Medica. Doctor Medica may use your personal information to contact and correspond with you, to respond to your inquiries, and as otherwise permitted by law. If you provide your email address, Doctor Medica may send to you, from time to time, email containing information about Doctor Medica and other matters it believes will interest you. Personal information provided to place an order on the Secure Site will be protected as stated in this page.

DISCLOSURE OF YOUR PERSONAL INFORMATION
If Doctor Medica is involved in a merger or other reorganization, Doctor Medica may disclose your personal information to the resulting organization. Also, Doctor Medica must cooperate fully should a situation arise where Doctor Medica is required by law or a legal authority to release your personal information. You may request access to your personal information and information about Doctor Medica's collection, use and disclosure of that information by contacting Doctor Medica at info [@] DoctorMedica.com. Subject to certain legal exceptions, you will be given reasonable access to your personal information, and you will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

OTHER MATTERS
This Site may contain links to other websites which collect information about you voluntarily. Doctor Medica has no responsibility or liability for or control over those other websites. If you stop using the Site or your permission to use the Site is terminated by Doctor Medica, Doctor Medica may continue to use and disclose your personal information in accordance with this Policy as amended from time to time.

By becoming a client of Doctor Medica (herein also referred to as �DM�), you hereby authorize DM to establish a customer account for you so that you may place orders of medical products and provide all services associated with said orders. You understand that by establishing a customer account with DM, you acknowledge and agree with the following:

You guarantee and attest to the fact that you are a licensed medical professional or institutions and maintain all necessary licenses, permits and approvals in your governing jurisdiction to order and receive the products you are, or will be requesting. You will provide proof of your license to DM in order to verify your standing as a medical professional and eligibility to purchase from DM.

You acknowledge that DM is in the business of supplying medical products to clients worldwide. As a client of DM you understand that your orders will be shipped to you at your request to an address expressly authorized by you and you are required to complete the process of importation for the goods shipped to you from DM. You are responsible for any and all legal requirements pertaining to the importation into your jurisdiction for any and all goods ordered from DM.

As a licensed medical professional you acknowledge the critical importance of having medical products delivered to you in a timely manner and without interruption. To avoid any interruptions you authorize DM to ship additional products to you or to a third party authorized by you based on your estimated consumption so that you may receive additional stock on hand for your future use in a timely manner. You acknowledge that any additional stock shipped to you or a third party authorized by you is owned by you and is payable within 180 days of the order being shipped to you or a location authorized by you. You authorize DM to ship your orders to you, or unless otherwise instructed to a third party storage and sorting facility authorized by you.

You authorize DM to establish an account with a third party storage and sorting facility so that you may receive product storage, shipping and ancillary administrative services from a third party storage and sorting facility.

You expressly authorize DM to choose the third party storage and sorting facility at its sole discretion on your behalf. Said third party storage and sorting facility may perform tasks such as shipping, storage, and sorting of stocks ordered by you that are being stored at the third party facility for you on your behalf. All products shipped by the third party is drawn from the your own inventory held in storage with the third party.

You understand that the third party storage facility will receive and store your stock in your name and on your behalf and will ship said stock to you at your request at a later date if not required by you immediately upon the stocks arrival at the third party's facility. You further acknowledge that you may at any time return any unused stock being held at the third party storage facility to DM for a full refund of monies paid.

You acknowledge that any third party utilized for the transportation, storage or sorting of goods for you will be held responsible for any damages incurred from any services provided by the third party to you as the third party is acting on your behalf and is not owned, operated or controlled by DM. Therefore you agree not to hold DM liable for any damages or claims that may arise from the actions or services provided by the third party. You further agree and acknowledge that you will at all times be the importer for all goods received by the third party on your behalf.

In the situation you default on any payment due, you acknowledge and agree that DM retains the right to seize any inventory stored by you at the third party storage facility for recovery of funds owed.

You acknowledge and agree that the place of transaction for purchases made with and invoiced by DM is the jurisdiction of incorporation of DM. You authorize DM or a third party designated by DM acting on behalf of DM to bill your credit card for all orders placed by you. This Policy may be changed by DoctorMedica.com from time to time in DoctorMedica.com's sole discretion and without any prior notice or liability to you or any other person. New versions of the policies on this page will be posted here and you should check for updates. If you have any comments or questions about policies or your personal information, please contact Doctor Medica at info [@] DoctorMedica.com

TRADEMARKS
All trademarks not owned by Doctor Medica or its subsidiaries that are used in the Site are the property of their respective owners. The owners of these trademarks do not sponsor, endorse or are in any way affiliated with Doctor Medica. All products supplied through Doctor Medica are 100% original products.

TRACKING INFORMATION
Doctor Medica.com may use and share with our partners non-personal statistical or demographic information which cannot be connected to the identities or other personal information of individual users for research purposes.